Frequently Asked Questions
HAVE WE MENTIONED, WE’RE HERE TO HELP!
Please select the underlined topic that sounds most like your inquiry:
General Shipping Questions
PRIOR TO ACCEPTING A DELIVERY, PRINT AND READ THESE INSTRUCTIONS: SBW_DeliveryInfo.pdf
Where do you ship signs?
Answer -Ãƒâ€šÃ‚Â Signs By Web utilizes UPS, Fed Ex, common freight carriers, common couriers, and localized shipping vehicles to clients in North America and the Caribbean.
How do I track my shipment?
Answer – When your order ships standard freight, you will receive confirmation via email the following day. The message will include the PRO (tracking) number and name of the freight carrier. You may contact the carrier or track the shipment via carrier website, with the PRO number.
If your sign is to be delivered by production facility vehicles, no tracking information will be provided. Driver is instructed to contact recipient before delivering the sign.
What if I need help removing the product from the truck?
Answer – The person(s) accepting the shipment should be capable of lifting any boxes, crates, or tubes, and must have a means of transferring the material from the truck to the installation or storage area.
Unless you have a loading dock, freight deliveries are curbside only. You are responsible for removing the freight from the truck. For insurance reasons, freight carrying companies will not allow drivers to handle the freight.
What if I receive a product that doesn't match what I ordered?
Answer – You CANNOT refuse your shipment unless it is not what you were invoiced for. Signing a delivery receipt transfers liability from the freight carrier to the consignee (you, the customer). Therefore, accurately following these instructions is for your protection: SBW_DeliveryInfo.pdf
What artwork files do you prefer to work with?
Answer – Preferred file types are vector files compatible with Adobe CS 5. Vector file types we accept: .ai, .eps., .pdf. No Corel Draw files, please. Low resolution, raster files are discouraged as “pixelation” can and more than likely will occur. Common raster files are: .jpg, .psd, .png, .tiff. If using a raster file or photograph, it must be high resolution.
If artwork is unavailable, our design team can create a design for you. Please consult with a customer service representative at 1-800-420-0098.
How long does it take to get a quote?
Answer – All of our representatives work quickly and efficiently to quote your sign or project as quickly as possible. The scope of each request varies and therefore some additional time for quoting may apply.
How long will it take to produce my sign?
Answer – SBW offers a vast array of products with various production times. All products come with an estimated production time. The production times are approximate and subject to change. If you require a guaranteed production date, please speak to one of our customer service representatives, as additional charges may apply.
What forms of payment do you accept?
Answer – SBW accepts Visa, American Express, Mastercard and Discover. We also accept checks, money orders, and cash when appropriate.
Do you offer any financing?
Answer – Under certain circumstances, SBW will allow for a sign to be paid off over a short period of time, interest free. If you would like to finance the purchase of your new sign over an extended period of time, please contact a customer service representative and they can connect you with a Financial Sign Consultant.
How much do I have to put down to get started?
Answer – Many of our signs require a 50% deposit to get started. The balance will be due before the sign ships. As a supplier of custom products, we have no recourse if you receive your product and choose not to pay. If you would like to purchase any of our products on terms, please speak with a customer service representative about filling out our Sign Financing Application.
If I order my product and it doesn't work out, can I return?
Answer – All sales are FINAL. In the event of damage or mistakes, Signs By Web will ensure your product is corrected and re-delivered in a timely manner.
Is it safe to enter my cc information on your website?
Answer – All online transactions are secure.You will receive an Order Receipt via email once your order has been processed.
Why is my order not subject to local taxes?
Answer – Signs By Web does not charge taxes on orders sold out of the state of Ohio, under most circumstances. All non- exempt customers in Ohio will be charged Ohio sales tax. Some of our products are manufactured out of state. Taxes will apply to a customer living in the state their product was manufactured.
Installation & Permits
Do you provide installation services?
Answer – If you need assistance in arranging installation, please contact a customer service representative at 1-800-420-0098.
Can you help me secure a permit?
Answer – Please check with local governments, landlords, municipalities, etc. for approved signage specifications before ordering your sign. If you need assistance with applying for and obtaining a permit, please contact a customer service representative at 1-800-420-0098.
Products & Pricing
Is the pricing on your website accurate?
Answer – All pricing is subject to change without notice.
Do you offer a warranty on your products?
Answer – Some of our products offer limited and lifetime warranties. If you are unsure if a product has a warranty, please check with a SBW customer service representative.
Signs By Web History
How long have you been in business?
AnswerÃƒâ€šÃ‚Â -Ãƒâ€šÃ‚Â Signs By Web was established in 2004 to provide an Internet based sign superstore for customers in North America. Our company has been involved in the manufacturing of signs for over 50 years.