A clear path to your new sign.

Products with a displayed price and shopping-cart option can be configured and ordered online. For a custom project, installation assistance, or an item requiring a delivered-price quote, send a request. You can also ask for help instead of using a designer.

Your wording or logo, approximate dimensions, quantity, delivery ZIP code and a photo of the location are useful. Send what you have; you do not need every detail to get started. Keep the quote reference number handy when contacting us.

Vector artwork such as AI, EPS or a suitable PDF is preferred for production. For an initial inquiry, a clear photograph, JPG or PNG is welcome. We’ll review whether your file is suitable and discuss any preparation needed before production.

When online acceptance is available, the quote email or PDF includes a link to review the quote and proceed to payment. Check the specifications, delivery details and payment amount first. A preliminary quote may require further discussion before payment is available.

Accepting a quote and paying is separate from artwork approval. For work requiring a proof, check the wording, dimensions, colors and layout carefully, and provide the requested approval before production.

Your quote states the payment terms, including whether full payment or a deposit is required and when any remaining balance is due. Shopping-cart products show the amount due before payment.

Timing depends on the product, quantity, artwork and project requirements. We’ll confirm the estimated production schedule for your order. Tell us about an opening date or other deadline before ordering; production time and shipping time are separate.

Shipping terms appear on the product page, at checkout or in your quote. Items requiring a freight quote—including clearance indoor light boxes—need a destination and quantity before we can confirm the delivered total.

Tell us whether delivery is residential or commercial, whether you have a loading dock, and whether a liftgate or other assistance is needed. Large signs may require special unloading arrangements. Confirm those arrangements before shipment.

Inspect the packaging and product as soon as practical. Photograph any damage, retain the packaging, note visible damage with the carrier at delivery, and contact us promptly with your order number. We’ll help review the issue and the next steps.

We can supply a sign for your installer or discuss installation coordination for your location. Installation, electrical work and permit services are included only when stated in your quote. Confirm landlord approval and local sign requirements before committing to a design.

Contact us as soon as possible. Available options depend on the product and how far the order has progressed. Custom production may limit changes, cancellation or returns. Ask us to confirm the terms for your order before approving it.

Coverage varies by product. Refer to the product listing and your quote for the applicable warranty and exclusions. Our clearance indoor LED light boxes carry a 30-day warranty; the disclosed double-sided light-bleed limitation still applies.

Any applicable sales tax is shown in the checkout or final quote before you pay. If you are purchasing for an exempt organization or for resale, contact us about the documentation needed before payment.